Why does it still say "Get Pro" when I have credits?

Overview

If you have AI credits available but the "Get Pro" button is still showing up in the nav, that's expected in one specific case: your credit balance and your subscription status are checked separately, and the button only looks at one of them.

Why this happens

The "Get Pro" button checks whether your account has an active subscription record. It doesn't look at your credit balance at all.

Usually those two line up, since credits normally come from an active plan. But it's possible to have a healthy balance from another source, for example credits granted directly to your account, without an active subscription attached. In that case, the button still prompts you to upgrade, even though you have plenty of credits sitting there ready to use.

This isn't a sign anything is broken

Your balance is accurate and fully usable. Nothing about your credits is affected by what the upgrade prompt shows. It's just a display check that happens to look at a different signal than the one you're paying attention to.

For more on what a credit actually pays for and how the balance resets, see How AI credits work.

If you think you should have an active plan

If you're confident you should have a plan reflected on your account and don't see it, don't try to fix it by changing settings yourself. Adjusting things on your end won't touch the underlying subscription record. The right move is to contact support so someone can look at your account directly.

You can confirm what your Account settings actually control, and what they don't, in What does Settings > Account do?